Don’t you hate it when someone says: “Sorry I didn’t call you back yesterday – things got really busy in the office.”

Whenever I hear that I feel like asking: “Well, where did I fit into your busy schedule?” The honest answer would be: “Well, you didn’t fit into it at all. I gave you absolutely zero priority ahead of other things I considered more important than you.”

Makes you feel all warm inside, doesn’t it? In reality, it’s a really rude thing to say to someone yet we use it as though it is a perfectly reasonable excuse for our appalling behaviour.

People constantly wheel out their “busyness” as an excuse for not doing something they should have done.

Let’s stop using “we were busy” as an excuse. Apologise for being slack and don’t let it happen again!

Don’t say you’re busy, say you’re sorry instead.